Due to the custom and personalized nature of these products returns and exchanges are not allowed. Custom and handmade items are unique and may have slight imperfections caused by the crafting of the item however if there are errors or defects found after receiving the item a replacement may be sent to you at no charge. Please send an email with images of the problem and I will make it right. I stand by my work and want nothing more than to make my customers happy and keep them coming back.